A confidence-building module that develops practical skills for managing challenging conversations in adult social care. Through realistic scenarios, learners strengthen their preparation, communication, empathy, boundary-setting, and wellbeing strategies to handle emotionally charged discussions professionally and safely.
When you’ve completed this 25 minute module you will be able to:
- Recognise what makes a conversation difficult and why it matters.
- Apply practical communication skills (preparation, empathy, escalation) to manage difficult conversations.
- Reflect on your own wellbeing and seek support appropriately.