A practical introduction to quality assurance and continuous improvement in adult social care. This course explains the difference between governance, quality assurance and compliance, explores auditing and root cause analysis, and develops understanding of how services monitor quality, respond to incidents, and continuously improve outcomes for people receiving care and support.
When you’ve completed this 25 minute course you will be able to:
- Gain an understanding of what quality assurance and improvement is in adult social care
- Explore the difference between governance, quality and compliance using real life examples
- Understand why it is vital to continuously evaluate and monitor the service being provided and seek out continuous improvements
- Explore how to engage with those you support to understand if the service provided meets expectations