A practical introduction to the core business skills needed to lead and manage effectively in adult social care. Combining communication, time management, budgeting, governance and business continuity, this course equips aspiring and existing managers with the confidence to interpret data, manage priorities, understand regulatory responsibilities, and plan for operational challenges. Learners will develop the practical business knowledge needed to support high-quality care, team performance, compliance and sustainable service delivery.
By the end of this online course you will:
- Develop effective communication, complaint handling and time management skills to support day-to-day leadership and operational effectiveness
- Understand the fundamentals of budgeting, forecasting and interpreting business data to support decision-making within care settings
- Recognise the importance of sustainability and explore ways to embed sustainable practices within care services
- Understand governance, accountability and regulatory responsibilities, including the role of the CQC in adult social care;
- Identify business continuity risks and understand how to support planning and preparedness to maintain safe, effective services during disruption