Welcome to this online learning course focused on effective communication

One of the key skills for leaders and managers, particularly in social care, is communication. Every day needs to start and end with good communication to ensure that information is passed on accurately to the right people. It’s the role of the manager to set the tone for good communication across their service.​

In this course, you’ll start to explore some of the skills you need to be a good communicator, consider how to manage information safely and securely, and plan your next steps in providing good and outstanding adult social care services.​

The course is aligned to Standard 4 of the Manager Induction Standards and will cover the following 2 topics:​

• Effective communication​
• Handling information

100% of the cost of these modules can be reimbursed via the Adult Social Care Learning and Development Support Scheme (LDSS).

Objectives

When you’ve completed this 60 minute online course you will be able to:

• Explain the importance of using different communications skills and approaches​
• describe how to overcome barriers to communication​
• identify sources of potential workplace conflict, and ways to manage and resolve conflict​
• describe how to record, report and manage information effectively​
• identify your responsibilities in relation to cyber security and data protection​
• identify factors to consider when sharing personal information